Personalized Communications

Business-Critical Document Production At Scale

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Keep Your Customers by Keeping Them Happy

A Completely Scalable Customer-Centric Approach

We all see ourselves as unique individuals and want to be treated as such. So it should come as no surprise that this is why personalized communications are key to winning customer’s hearts and minds. When you treat your customers as people and not a number, each and every one is more inclined to continue to do business with you. By creating personalized communications, you keep your customers happy, making retention easier.

personalized communications

Increase Customer Satisfaction

Companies are constantly looking for better ways to create and deliver the documents their customers need, thereby increasing customer satisfaction and revenue. Companies that choose Ecrion gain the versatility to present complex information from multiple data sources across the enterprise. Having the ability to use not only contact information but also transactional information is a must.

Reduce Call Center Load

Self-service reduces wait time and increases customer satisfaction by allowing them to receive what they want, when they want it, and what channel they wish to receive it, all while easing pressure on your call center.

Expand Your Audience

Personalization must take into consideration the demographics of the target audience. For example, most millennials prefer self-service and digital interactions while, at the other end of the spectrum, some Baby Boomers prefer print and in-person interactions. An Ecrion solution allows for the creation of traditional and more modern documents via full support for high-volume printing, digital interactions, digital documents delivered via email or SMS/text messaging, as well as providing customers Interactive Documents.

Support Multiple Languages

Supporting multiple languages can expand your target audience and increase revenue. In some cases, multi-language capabilities are required to meet regulations. For example, health information in multiple languages is needed in certain communications in order to meet the Section 1557 nondiscrimination provision of the Affordable Care Act. Whether driven by market, compliance regulations, or customer preferences, Ecrion can help you communicate in the language that’s best suited to your customers.

Live Samples

Purchase Order Letter

Here is an example of a purchase order letter that previews the live user input along with transactional data retrieved from back-end data systems.

Insurance Policy

Reduce the complexity of filing a digital insurance policy, and speed up the process with lookup fields and conditional content.

Legal Contract

You can import PDF and Word documents to populate them more quickly as shown in this legal contract, for example.

Marketing Newsletter

Marketing professionals can quickly create print-quality marketing correspondence and distribute across channels with a click of the mouse.

Next-Generation Customer Engagement

Deliver personal and relevant communications across print and digital media channels that are engaging and scalable. Leverage your existing infrastructure investment to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty over the entire customer lifecycle.

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