Individualized Communications at Scale
Customer Loyalty via the Human Touch
Customers today value experience. They stay with their providers if they enjoy them, and quickly switch if they don’t. They are also willing to pay a premium for better interactions with a company. PWC research establishes that the most important component of the customer experience is the “Human Touch.” Specifically, they state it is imperative that companies create better customer experiences by making technology and interactions feel more human. Research from both PWC and Pure360 show that many personalization efforts miss the mark in this regard, demonstrating the need for better personalized communications.
For over fifteen years, Ecrion’s Customer Communications Management solutions have set the standard for natural personalization at both the small and vary large scales. Ecrion software enables organizations in a broad range of industries to leverage existing customer knowledge appropriately, communicate with customers in the manner they prefer, provide engaging self-service capabilities, and ultimately build a loyal and growing customer base.
A single, modular platform, Ecrion provides all-in-one capabilities to maintain customer preferences, track and consider past interactions, empower customers with digital experience layers, and communicate with customers on their terms.
Ecrion Enables Stronger Customer Connections
Organizations worldwide produce personalized communications with Ecrion’s customer communications management software to enhance their customer experience, reduce operating costs, and control the inherent risks associated with high volume customer communications. Thousands of companies across a broad range of industries ensure compliance with corporate branding and legal standards while establishing genuine connections with their customers—one at a time.
You're in Good Company
Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!