Correspondence Management

Correspondence Management Platform

Personalized Customer Correspondence Made Easy

Focus on acquiring and retaining the most profitable customers. Our state-of-the-art approach on customer communications management helps your company differentiate itself from the competition in customers' eyes, reconnect them with your organization's brand, and nurture fruitful relationships.

Customer-Centric at Scale

A fully integrated customer communications management solution gives your organization the flexibility to deliver a full range of automated and personal correspondence. With the Ecrion platform, correspondence can be created in-batch, on-demand, or interactively. Documents are automatically populated using customer data, and can incorporate customers' individual preferences so that correspondence is received in the preferred format and channel.

You can also implement complex review and approval processes with your Ecrion solution, as well as automate legal review, and trigger compliance checks. Your organization is in total control of every correspondence.

Key Benefits of a Customer Correspondence Solution

Increased Revenue

With customer correspondence, your organization will see an increase in revenue since it takes less time and fewer people to create and send documents. In this case, less is definitely more.

Reduced Risk

A customer correspondence solution means the likelihood of “human errors” decreases. With Ecrion’s platform, your organization has a Review & Approve feature, so you can rest a little easier.

Reduced Cost

The complete scalability in customer correspondence management allows for document production in-batch or on-demand, meaning this automated feature saves time, which saves money.

Speed to Market

Thanks to automated production associated with customer correspondence management, your organization can jump well ahead of its competitors. Since the documents are created automatically – following a set workflow – your organization can create and send millions of documents a day.

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Leverage your infrastructure investment to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty during the entire customer lifecycle.

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The Best Correspondence Management Solution to Engage Your Audiences

Deliver personal and relevant communications across print and digital media channels that are engaging and scalable. Leverage your existing infrastructure investment to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty over the entire customer lifecycle.


Some of the world’s most forward-thinking companies trust Ecrion