Healthcare And Insurance Solutions

Comprehensive Solutions For The Mass Production Of Professional, Personalized, And Regulatory Compliant Documents

Effectively and Efficiently Meet the Needs of Your Customers

Customer communications management meets the needs of healthcare and insurance companies to connect to crowds and individual audiences. All of these are of utmost importance to customer advocacy and revenue growth, a powerful triad for business success. CCM ensures that your company covers each of these fields, leading to maximum customer engagement and a better customer relationship. With the Ecrion platform, you can also rest easy knowing document automation and assembly processes are accurately and consistently followed, and that the right information is collected and validated. Unique to the Ecrion solution, a live preview makes it easy to see the final result in real time.

Compliance vs. Engagement

Given the highly regulated nature of the healthcare and insurance industries, creating powerful customer facing documents can be challenging. Organizations face trying to make invoices, claims, contracts, and statements of benefits interactive and engaging, while remaining compliant. Efficient production of communications that will reach and resonate with customers is critical to maintaining positive client relations. Truly powerful healthcare and insurance documents can not only relay pertinent information and allow for easier customer interaction and feedback, they can also deepen customer relationships, increase client satisfaction, and heighten transactional ROI.

Two-Way Communications

Producing high-volume, complex documents that build customer loyalty and offer cross-sell and up-sell opportunities within compliance guidelines can be a challenge as healthcare and insurance organizations seek to remain resource efficient. Ecrion’s comprehensive customer communications management platform alleviates this challenge by providing features that productively generate engaging and compliant communications.

Customer Spotlight

naviHealth’s No. 1 priority is to make sure patients don’t return to the hospital once they’ve left. Before using Ecrion software,
it took many different platforms to achieve that goal, but now naviHealth has implemented more than 100 document templates to fill every need, including correspondence and the on-demand production of documents. In fact, naviHealth was able to replace all of their systems with Ecrion Engage — just one platform to handle all of their files and documents. This allowed naviHealth to save time and money, since fewer platforms mean less money spent.

Key Benefits of the Ecrion Platform for Healthcare and Insurance Organizations

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We live in an ever-changing world. What worked for insurance companies 20, 10, 5,
even 1 year ago, has changed. Technology has changed. The services your company provides
have changed. Your customers – current and potential – have changed. The question is, has your company evolved to meet your customers’ expectations?

Sample Gallery

Purchase Order Letter

Here is an example of a purchase order letter that previews the live user input along with transactional data retrieved from back-end data systems.

Insurance Policy

Reduce the complexity of filing a digital insurance policy, and speed up the process with lookup fields and conditional content.

Portfolio Analysis

See how this interactive portfolio analysis report allows customers to drill-down, sort, and filter their data in real time. PDF can be generated at any time.

Smart Explanation of Benefits

This digital Explanation of Benefits, adapts to mobile, tablet, or PC devices. It empowers customers by providing self-services abilities and reduces call center workload.

You're in Good Company

Learn why some of the world’s most forward-thinking companies trust Ecrion for their customer communication and engagement needs!

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