Resource-Saving CCM Platform for the Efficient, Large-Scale Production
Create a Logistically Well-Oiled Machine
At Ecrion, we understand the need to make logistics easier through the efficient and cost-effective production of accurate, detailed, and specific shipping and customer documents. Even a small amount of time reduction per document generated amounts to a sizable cumulative savings. Customer communications management solutions help logistics and transportation companies worldwide address efficiency challenges with intuitive features that automate processes for better productivity.
Time is Money
Keeping products and people moving is a primary outward objective of today’s logistics and transportation organizations. Keeping internal processes, such as customer document production, efficient and moving forward is a primary internal concern. The balance between generating high volumes of effective internal and external communications and productive use of resources can be a struggle as logistics organizations seek to service global clients while keeping costs reasonable.
Efficient Solutions for Customer Document Generation
Productive CCM solutions provide the resource-efficient answer to high-volume and multifaceted communication demands. Logistics organizations can generate complex and varying shipping, billing, and informative communications while reducing operational costs using effective CCM solutions.
The Department of Labor and Industry for Washington State is a government entity dedicated to the health, safety, and well-being of its state workers. Ecrion has been a key technology component in delivering process automation for the Structured Settlements business unit within the Washington State Department of Labor & Industries, and has accounted for a
25-percent time savings for their attorney staff, which provides them more time to focus on the “knowledge labor” aspect of their jobs. This enabled a better ability to focus on injured workers and provide the best service possible.
Key Benefits of the Ecrion Platform for Logistics and Transportation Companies
Engaged customers spend more, which is why properly implemented omnichannel communications can increase revenue. Engaged customers are also excellent brand advocates, and more likely to try new products. And with document automation, your organization will see an increase in revenue since it takes less time and fewer people to create and send documents.
Improve consistency and eliminate errors associated with manual document creation. Manual document creation often leads to errors, such as creating onboarding packages with incorrect mailing addresses or missing attachments. These types of errors are not possible when document automation is implemented.
Important cost savings can be realized because overworked staff can concentrate on reviewing the most important pieces of communications without the need for additional hires. For example, people with experience in creating onboarding packages can now review automatically flagged correspondence according to business rules — such as when the contract value is over $1 million.
Speed to Market
The speed of document automation can put your organization ahead of its competitors. Since the documents are created automatically – following a set workflow – your organization can create and send millions of documents a day. Organizations also see improved scalability – for example, the Ecrion platform can process tens of thousands of events per hour.
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Ready to Get Started?
It’s one thing to talk about what our software does, but we all know seeing is believing. By requesting a free, no obligation demo, you can see for yourself how our solutions can improve not only your customer communications, but your bottom line as well.Request Demo