Powerful, Omnichannel, High-Volume Document Production
Increase Customer Satisfaction While Increasing Your Revenue
Poor telecommunications and utilities customer communications will always lead to negative customer experiences, which in turn leads to fewer customers. Since it’s much easier (and cheaper) to keep the customers you have rather than obtaining new ones, keeping your customers happy should be your top priority. This means providing them with the information they want, when they want it, and how they want it. The Ecrion platform gives your company the power to do just that by using an omnichannel approach along with high-volume document production and distribution.
Efficient and Enticing
Customer communications accomplish several purposes for telecommunications and utility organizations, including driving customer satisfaction and enticing them to adopt paperless forms of communication as businesses seek to be eco-friendly. With millions of customers to look after and an ever-evolving marketplace, the ability to be informative and appealing while building and maintaining customer relationships through agile, omnichannel communications is paramount. Today’s utilities and telecommunications companies face the challenge of trying to find ways to generate accurate, on-demand, complex, and varying customer documents at high volume.
Quantity, Quality, and Speed
To satisfy the needs of millions of customers, today’s utilities and telecommunication organizations are turning to intelligent customer communication management solutions that synchronize the production of millions of customer documents into organized, automated workflows, managing and optimizing the production process from data incorporation to the many outputs and delivery channels customers prefer.
Features and Benefits
CCM solutions suited to the utilities and telecommunication industries make high-volume production of quality, relationship-building customer communications easier and more resource efficient. These technologies allow organizations to save money while producing stunning customer documents.
As Finland’s largest company, Nokia leverages Ecrion’s highly scalable enterprise-class document rendering capabilities to produce their customer-facing product documentation (Product Manuals, Operation Guides, Product Descriptions and Reference Materials). Data is extracted from their Vasont Content Management System, passed to the Ecrion solution for creation of PDF and HTML documents — some of which are several hundred pages long — and returned for printing and/or distribution. Nokia took advantage of Ecrion’s standards-based approach, including DITA, to achieve a rapid install and quick return on investment.
Key Benefits of the Ecrion Platform for Telecommunications/Utilities Organizations
Engaged customers spend more, which is why properly implemented omnichannel communications can increase revenue. Engaged customers are also excellent brand advocates, and more likely to try new products. And with document automation, your organization will see an increase in revenue since it takes less time and fewer people to create and send documents.
Improve consistency and eliminate errors associated with manual document creation. Manual document creation often leads to errors, such as creating onboarding packages with incorrect mailing addresses or missing attachments. These types of errors are not possible when document automation is implemented.
Important cost savings can be realized because overworked staff can concentrate on reviewing the most important pieces of communications without the need for additional hires. For example, people with experience in creating onboarding packages can now review automatically flagged correspondence according to business rules — such as when the contract value is over $1 million.
Speed to Market
The speed of document automation can put your organization ahead of its competitors. Since the documents are created automatically – following a set workflow – your organization can create and send millions of documents a day. Organizations also see improved scalability – for example, the Ecrion platform can process tens of thousands of events per hour.
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Vodafone launched an initiative to deliver simple, familiar, consistent, and clear one-to-one communications to its customers via a unified tone of voice strategy. Ecrion’s solution provided Vodafone the governance and flexibility it needed to implement this strategy.
Some of the world’s most forward-thinking telecommunications and utilities companies trust Ecrion
Ready to Get Started?
It’s one thing to talk about what our software does, but we all know seeing is believing. By requesting a free, no obligation demo, you can see for yourself how our solutions can improve not only your customer communications, but your bottom line as well.Request Demo