Information in the Right Hands at the Right Time
Customer Experience Powered by Personalized Analytics
Digital transformation extends to gas, electric and water providers. Environmentally conscious and electronically proficient, consumers seek detailed usage statistics and the ability to analyze their own billing and consumption trends. The wealth of data grows exponentially when combined with technological advances such as Internet of Things (IoT) remote devices and Distributed Energy Resources (DER’s). This extensive data trove leads to intelligent customer decisions when coupled with easy-to-use yet functionally rich analytics software.
For these reasons, utilities incorporate meaningful charts and interactive analytical tools into online portals, mobile applications and print media. These tools include investigation of usage and billing trends over time. They engage the consumer, enable self-service and ensure proper stewardship of limited natural resources. Information must be aggregated, analyzed and presented via the medium of choice (electronic or print) when and where the customer chooses, 24/7, to effect positive customer engagement.
Ecrion Enables Stronger Customer Connections
Utilities worldwide leverage communications and analytics software by Ecrion to enhance their utility customer experience, reduce operating costs, and control the inherent risks associated with high volume and on-demand data presentation. Thousands of companies across a broad range of industries use Ecrion to ensure compliance with corporate branding and regulatory standards while establishing genuine connections with their customers—one at a time.
Ready to take your communications to the next level? Talk to one of our experts today!
It’s one thing to talk about what our software does, but we all know seeing is believing. By requesting a free, no obligation demo, you can see for yourself how our solutions can improve not only your customer communications, but your bottom line as well.Request Demo