Customer Communications Management (CCM) is a comprehensive set of strategies and software solutions designed to engage customers throughout the entire customer communication cycle.

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CCM Functionality

What is Customer Communications Management? CCM covers the creation, delivery, storage, and retrieval of documents.

This functionality is at the heart of many CCM platforms, including Ecrion Converse, and enables enterprises to deliver all major forms of high-volume, 100 percent-personalized correspondence, including: letters, contracts, invoices, statements, and much more.

Ecrion not only leads the way in facilitating conventional conversations, but is also the only platform to integrate intelligence directly into the solution. Using Ecrion Converse, leading organizations around the world are able to provide an omni-channel experience for their customers, engage them in two-way communications, and deliver both traditional and living interactive documents.


Ecrion's State-of-the-Art, Next-Gen CCM Platforms

Ecrion has invested significant research into our state-of-the-art, next-generation CCM platforms - Ecrion Develop, Ecrion Converse, and Ecrion Engage. Each empowers top executives around the world to focus on acquiring and retaining the most profitable customers. The fresh approach on customer communication management helps companies differentiate themselves from the competition in front of their customers, reconnect them with the brand, and nurture fruitful relationships.


Top Benefits of a CCM Platform

Improve Customer Experience (CX)

Modernize Communications between Enterprise and Customers

Reach New Markets with a Solid CCM Foundation

Provide Info using Both Modern & Traditional Means

Help Your Business Stand Out


The Ecrion platform provides many advanced features that are unique among CCM vendors. Request a demo to learn how we give our customers advanced capabilities while measuring engagement and tracking interactions.