Customer Communication Management (CCM) is a comprehensive set of strategies and software solutions designed to engage customers throughout the entire customer communication cycle.

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Basic CCM Functionality

What is Customer Communication Management? According to Forrester’s DOCCM definition and Gartner’s CCM definition, Customer Communication Management covers the creation, delivery, storage, and retrieval of documents.

This functionality is at the heart of many CCM platforms including the Ecrion Omni System (EOS) and enables enterprises to deliver all major forms of high-volume, 100% personalized correspondence including: letters, contracts, invoices, statements and more.

Ecrion not only leads the way in facilitating conventional conversations, but is also the only platform to integrate intelligence directly into the solution. Using EOS, leading organizations around the world are able to provide an Omni-channel experience for their customers, engage them in 2-way communications, and deliver both traditional and living interactive documents.

Ecrion’s Next-Gen CCM Platform

Ecrion has invested significant research into our next-generation CCM platform Ecrion Omni System (EOS). It empowers top executives around the world to focus on acquiring and retaining the most profitable customers. The fresh approach on customer communication helps companies differentiate themselves from the competition in front of their customers, reconnect them with the brand and nurture fruitful relationships.

Top Benefits of a CCM Platform

Improve Customer Experience (CX)

Modernize Communications between Enterprise and Customers

Reach New Markets with a Solid CCM Foundation

Deliver both Traditional and Modern Communications

Help Your Business Stand Out


The Ecrion Omni System provides many advanced features that are unique among CCM vendors. Request a demo to learn how we give our customers advanced capabilities while measuring engagement and tracking interactions.